Build Your SOP Handbook

Answer 13 questions about how you run your business. Takes about 10 minutes.

Step 1 of 6 — About Your Business

Let's start with the basics.

This goes on the cover of your handbook and personalizes every section.

Business Name *

Your Name *

Your Email *

We'll send your handbook here when it's ready.

Type of Business *

1 of 6

Step 2 of 6 — Your Team & Hours

We'll write role-specific responsibilities into your handbook.

What staff roles do you have? *

List all roles — we'll write separate responsibilities for each one.

What are your operating hours? *

How many staff work a typical shift?

Step 3 of 6 — Opening & Closing

We'll turn this into a step-by-step checklist your opener can actually follow.

Walk me through your opening routine. *

Walk me through your closing routine. *

Any tasks that happen mid-day or between shifts?

Step 4 of 6 — Food Safety & Prep

This becomes your food safety and prep standards section.

What are your main menu items or food categories? *

What food safety practices do you currently follow?

Any allergen concerns you handle regularly?

How often do you do temperature checks?

Step 5 of 6 — Customer Service & Equipment

We'll write greeting scripts, complaint protocols, and equipment procedures.

How do you want staff to greet customers? *

How should staff handle customer complaints?

What major equipment do you use daily?

We'll include basic operating instructions for each.

Step 6 of 6 — Final Details

These go into your emergency protocols and employee policy sections.

What emergency contacts should staff know?

What's your dress code?

What's your attendance and lateness policy?

Anything else your staff absolutely needs to know?

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